Delivery Information

DELIVERY TIMES

Your orders are usually dispatched within 2 working days. You will receive an email notification from Australian Post when your order is shipped.

The following delivery timeframes for STANDARD SHIPPING apply:
Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 2 days.

Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.

*Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn’t arrive within the given timeframe, please inform us at

customercare@leehyne.com

INTERNATIONAL SHIPPING

All International orders have a flat fee of $20aud

SHIPPING METHODS & RATES

Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping.

DELIVERY PROBLEMS

Any delivery anomalies (missing or broken Products, parcel damaged, etc) must be noted in writing by Purchasers on the delivery slip presented by the courier alongside a signature. The Purchaser must also notify the Lee Hyne customer service department by e-mail sent to customercare@leehyne.com specifying the nature of the problem.

ORDER STATUS

We process orders Monday through Friday in the order in which they are received.

If you have questions about your order, email us at customercare@leehyne.com and we will be happy to assist you.

CHANGE SUBMITTED ORDERS

If you need to change an order you have already placed, please contact Lee Hyne Customer Service at customercare@leehyne.com To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

RETURNS & EXCHANGES

Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee.

Customers who purchase products from Lee Hyne website may return them by mail addressed to the warehouse. Please email customercare@leehyne.com for more details.