RETURNS & EXCHANGES

ONLINE RETURNS AND EXCHANGES

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business days from delivery.
Refunds and Exchanges will be processed within 2-3 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.
We cannot accept returned goods that we reasonably believe have been used.

THE RETURNS PROCESS

STEP 1. – Complete the Necessary Documentation
Please complete the return form, including the reasons for your return or exchange. Please note that we cannot accept returned goods that we reasonably believe have been used.
STEP 2. – Return The Product
Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Form as well as your Delivery Note. Please be sure to indicate whether you require a refund, exchange or replacement.
STEP 3. – Processing The Refund
Refunds and exchanges will be processed within 2-3 days of receipt. Exchanges will be sent via standard shipping. Please allow 4-6 business days for delivery. You will receive a confirmation email notification or phone call from our Customer Service Team.

DAMAGED / FAULTY / INCORRECT ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by filling out our Contact Us form. Please be sure to select ‘An Online Order’ and include your Order Number.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.